Customer Service

Should you require information or help, please contact us by email or by phone and we will be happy to assist you.

SHIPPING TIMES AND COSTS | DOWNLOADING FILES
  • Complimentary ground shipping within 1 to 7 business days
  • In-store collection available within 1 to 7 business days
  • Next-day and Express delivery options also available
  • Purchases are delivered in an orange box tied with a Bolduc ribbon, with the exception of certain items
  • See the delivery FAQs for details on shipping methods, costs and delivery times
PAYMENT METHODS

Shella accepts the following payment methods:

  • Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron. The total will be charged to your card when the order is shipped.
  • Shella features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
  • PayPal: Shop easily online without having to enter your credit card details on the website.Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.
EXCHANGES, RETURNS AND REFUNDS

Items returned within 14 days of their original shipment date in same as new condition will be eligible for a full refund or store credit. Refunds will be charged back to the original form of payment used for purchase. Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.

A client purchased23 minutes ago from Orlando, USA
A client purchased24 minutes ago from Hong Kong
A client purchased25 minutes ago from Beijing, China
A client purchased26 minutes ago from Guangdong, China
A client purchased27 minutes ago from Shanghai, China
A client purchased28 minutes ago from Toronto, Canada
A client purchased29 minutes ago from Sydney, Australia
A client purchased30 minutes ago from Melbourne, Australia
A client purchased31 minutes ago from Perth, Australia
A client purchased32 minutes ago from Cape Town, South Africa
A client purchased33 minutes ago from Pretoria, South Africa
A client purchased34 minutes ago from Birmingham, England
A client purchased35 minutes ago from Liverpool, England
A client purchased36 minutes ago from Bristol, England
A client purchased37 minutes ago from Leicester, England
A client purchased38 minutes ago from Glasgow, Scotland
A client purchased39 minutes ago from Edinburgh, Scotland
A client purchased40 minutes ago from New York, USA
A client purchased41 minutes ago from Rio de Janeiro, Brazil
A client purchased42 minutes ago from London, England

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