Customer Service

Should you require information or help, please contact us by email or by phone and we will be happy to assist you.

SHIPPING TIMES AND COSTS | Downloads
  • Complimentary ground shipping within 1 to 7 business days
  • Downloadable files are available immediately and sent to your email.
  • In-store collection available within 1 to 7 business days
  • Next-day and Express delivery options also available
  • Purchases are delivered in an orange box tied with a Bolduc ribbon, with the exception of certain items
  • See the delivery FAQs for details on shipping methods, costs and delivery times
PAYMENT METHODS

Shella accepts the following payment methods:

  • Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron. The total will be charged to your card when the order is shipped.
  • Shella features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
  • PayPal: Shop easily online without having to enter your credit card details on the website.Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.
EXCHANGES, RETURNS AND REFUNDS

Items returned within 14 days of their original shipment date in same as new condition will be eligible for a full refund or store credit. Refunds will be charged back to the original form of payment used for purchase. Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.

A client purchased5 minutes ago from Beijing, China
A client purchased6 minutes ago from Guangdong, China
A client purchased7 minutes ago from Shanghai, China
A client purchased8 minutes ago from Toronto, Canada
A client purchased9 minutes ago from Sydney, Australia
A client purchased10 minutes ago from Melbourne, Australia
A client purchased11 minutes ago from Perth, Australia
A client purchased12 minutes ago from Cape Town, South Africa
A client purchased13 minutes ago from Pretoria, South Africa
A client purchased14 minutes ago from Birmingham, England
A client purchased15 minutes ago from Liverpool, England
A client purchased16 minutes ago from Bristol, England
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A client purchased18 minutes ago from Glasgow, Scotland
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A client purchased20 minutes ago from New York, USA
A client purchased21 minutes ago from Rio de Janeiro, Brazil
A client purchased22 minutes ago from London, England
A client purchased23 minutes ago from Amsterdam, Netherlands
A client purchased24 minutes ago from Berlin, Germany

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